Customer Support Channels
A One–Hour Support Ticket Response Guarantee
All your assistance requests will be attended to in no more than 1 hour after the support ticket or e–mail is submitted. If your issue requires further assistance from a server administrator, we’ll forward the support ticket or the e–mail to the person in charge, right away and will leave a comment to notify you that more time will be required for arriving at the best solution. Furthermore if you order our Admin Services package, all of the services included there will be performed whenever you want.
An Exceptional Help Desk Service
- We will be online for you round–the–clock to answer any queries that you may have pertaining to our Control Panel and any of the applications that we have installed on your behalf on the dedicated web hosting server. If you also require assistance with server management tasks, take a glance at our Admin Services package, which includes data backup storage space, OS updates on a weekly basis, server monitoring and rebooting services, as well as troubleshooting and software installation procedures.
An Intuitive Help Area
Our Control Panel is pre–installed for each Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most of the instructional articles have video versions that demonstrate all the actions that you can perform in a very illustrative manner. You will find the help articles and the video tutorials in the upper right corner of each section of the Control Panel.