If you’ve got a website, a problem may always appear and it doesn’t necessarily have to be associated with the hosting service itself. For example, something might go wrong when you bring an app up to date or some crucial content can be modified or deleted accidentally. Whatever the nature of the problem might be, you’ll have to touch base with the respective tech support staff and ask them to recover a backup or to assist you in solving the problem that you are experiencing. How fast they’ll do it will determine the amount of time that your sites will be unavailable. For given websites like social networking sites or e-shops, a continual outage interval too often equals lost customers and cash. That said, it is of paramount importance that you use the services of a hosting company that provides not only a good client support service, but also a prompt one.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages come bundled with a sixty-minute reply guarantee, which means that regardless of what question or predicament you may have, we’ll always be there to help you. The fact is, it rarely takes more than 30 minutes to get a problem fixed or a query answered, and this is valid for both pre-sales and technical matters. Our customer care team members will be at your service 24-7, even on weekends and official holidays, so you’ll receive immediate assistance at all times. We know exactly how precious time can be, so by the time we respond to your e-mail or support ticket, we’ll have examined the issue and, if we haven’t sorted it out, we will give you more info about what you need to do on your end, if the case necessitates this. With our support service, you can be certain that there will be somebody to assist you immediately, whatever the hour.