A live chat is one of the many methods of communication supplied by some hosting companies as part of their support service. Depending on the supplier, the chat can be used for pre-sales, billing and/or tech assistance. This method of contact is faster than a support ticket and it makes it much less likely to misunderstand or misspell anything compared to a phone call with a representative. Furthermore, if the problem that you experience needs some time to be investigated and taken care of, you can do something else in the meantime instead of just waiting, as you would have to do when you call. You can also employ a live chat support service without charge as long as you have world wide web accessibility even if your website hosting supplier is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

As we believe that a great number of issues can be resolved if you speak to a live person, we provide a live chat service for all of our prospective and current customers. The chat is available every day and our support agents will assist you with a wide range of questions and situations. In case you are not our customer yet, you can find out more about our shared hosting plans and the web hosting environment in general so as to make sure that your websites will operate properly on our servers. In case you already have an account and you have some questions or you experience any kind of troubles with some of our services, you'll be able to get in touch with us through the live chat and we can provide you with the necessary info or help you troubleshoot the problem. You'll need to open a support ticket for certain problems which require longer time or the help of a sysadmin, but for a variety of standard troubles you'll receive help right away.