There are a handful of ways to contact the web hosting company whose services you’re using, but the one that you will invariably find no matter which company you opt for is a trouble ticket system. It is the least complicated form of correspondence for a variety of reasons. In case no support team representative is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will always hit home. On top of that, you can copy/paste large bits of information without the need to worry about spelling mistakes, and if a particular problem requires more time to be sorted out or a number of replies must be exchanged, all the information will be in the exact same place, so either party can always see the comments provided by the other one. The disadvantage of using tickets to contact your hosting provider is that they are often separate from the hosting platform, which implies that if you have to provide information or to follow instructions, you will have to use no less than 2 different admin interfaces and this number might grow in case you desire to administer a number of domain names. Besides, a lot of hosting companies respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst waiting around for a response.

Integrated Ticketing System in Shared Hosting

In stark contrast to what you may find with a lot of other hosting companies, the trouble ticket system that we are using with our Linux shared hosting packages is an integral part of the Hepsia hosting Control Panel, which is included with all accounts. You will not need to remember several logon credentials, since you will be able to manage your tickets and the hosting account itself from one single location. So, if you’ve got a question or experience a difficulty, you can get in touch with our customer service team members momentarily. Our ticketing system features a smart search option. This implies that even in case you’ve posted an enormous number of tickets over the years, you’ll be able to track down the one that you need effortlessly. Plus, you can check knowledge base guides to fixing commonly encountered predicaments.